Call Center Featured Article

Monster, a global online careers and recruitment resource and flagship brand of Monster Worldwide, has announced the opening of recruiting for its Florence, South Carolina customer service facility through the launch of a Web site dedicated specifically to recruitment for the new facility. 

 

The Web site – www.monsterhires.com/Florence – will provide job seekers access to the hundreds of open positions for the Florence facility. The center is slated to open in September.

 

The company will be recruiting for service related positions that range from entry level to managerial. Monster expects that initially around 200 jobs will be posted. The company looks to staff about 350 positions in the near future. Training for initial positions is scheduled to bring in August at the Florence Darlington Technical College Facility.

“This is an exciting time to join Monster. We’re looking to lead the industry in customer service, and are seeking talented, motivated people that will help us achieve that goal,” noted Art O’Donnell, executive vice president of customer service, Monster.

 

“The associates we bring on board will benefit from rigorous new training and will become part of a team committed to delivering excellence.”

“Monster is a globally recognized name with operations in more than 36 countries. Their decision to not only invest in our state, but also cultivate a workforce here is another sign that our business-friendly climate and strong workforce are working to encourage economic growth and job creation in South Carolina,” said Governor Mark Sanford.

 

Secretary of Commerce, Joe Taylor, added, “It’s great to see Monster aggressively recruit our local skilled workforce. Their investment in Florence County brings with it great job opportunity for South Carolinians and we look forward to a long and mutually beneficial relationship with Monster in the years ahead.”

Monster plans to break ground for its new facility in the coming months and begin area operations in September at a temporary location.

This announcement is a positive thing for not only Monster, but also for the community of Florence, North Carolina. The establishment of the new center brings needed jobs to the area. It also demonstrates that companies are putting down customer service roots on U.S. soil, strengthening the domestic call center industry.

The company is building more than just a center. It is providing training for employees that will improve the overall labor base in the area, as well as boosting the local economy. The successful launch and operation of this center will also help to further promote the benefits of keeping the call center at home.