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ISM Inc., Customer Relationship Management and Contact Center strategic advisors picked NetSuite (News - Alert) and NetSuite for a “Top 15 CRM Small & Medium Business Software Award” for 2008.

 

The ISM Software Lab chose NetSuite CRM and NetSuite after testing at its Bethesda, Maryland.-based headquarters. NetSuite officials say each package was rated according to 217 “s election” criteria, including 103 business functions, 52 technical features, 36 implementation capabilities, 9 real time criteria and 17 user-support features.

 

Barton Goldenberg, president of ISM, said that NetSuite is to be praised for obtaining the Top 15 honor as ISM’s software selection process is strenuous and comprehensive. He indicated that the winners of the 2008 Top 15 continue to raise the bar for the industry with significant advancements in both functionality and connectibility.

 

“NetSuite is a leader in the CRM / ERP/ Ecommerce industry,” Goldenberg said.

 

This is reportedly the seventh consecutive year NetSuite has received product awards from ISM. The Top 15 selections are featured in ISM’s 16th edition of “The Guide to CRM Automation” and in a Top 15 CD at ismguide.com.

 

ISM Inc. offers strategic advisor services to organizations planning and implementing CRM, Contact Center initiatives and Digital Client initiatives. Founded in 1985, ISM publishes the annual “Guide to CRM Automation” and “Top 15 CRM and Real Time CRM” software reviews.

 

NetSuite Inc. sells on-demand, integrated business management software suites for small and mid-sized businesses. The company helps businesses to manage core business operations in a single system, which includes Accounting / Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce.

 

NetSuite CRM gives businesses all the Customer Relationship Management capabilities they need to manage the sales and customer relationship management process, with great power and ease, company officials said. NetSuite CRM includes the foundations of CRM: Salesforce Automation, Marketing Automation, and Customer Support & Service, company officials said.

 

The company has made all these CRM capabilities are made more powerful with dashboards, customization and web services through SuiteFlex, in-system high volume marketing campaigns, advanced forecasting, contact management, and opportunity management, company officials said.